Azulejos Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies

Guarantee policy:

In order to confirm your reservation we require a 50% payment of the total bill; we accept credit card (VISA, VISA ELECTRON, MASTERCARD). The amount of your reservation will be immediately charged in your credit card, as long as the status of your reservation shows it’s confirmed, and this will be shown in your bank statement with the legend: Hotel Azulejos, so you have to provide the 16 numbers of your card, expiration date and the 7 numbers on the back

Cancellation policy:

Must cancel within 72hours prior to arrival date, in order to avoid fee charges.

No show policy:

If No Show occurs, the 100% of the reservation will be charged.

Extra person policy:

Extra person charge is for $120.00 pesos per extra person in room.

Children policy:

Up to 10 years old kids are considered children. 11 years old and older will be charged as adults; 2 children under 10 can share the room with 2 adults.

Pets policy:

Sorry, pets are not allowed.

Oversold policy:

In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The guest will be permitted at least one phone call to his house or office.